Question 1

Where does RESET take place?

Accepted Answer

RESET Live takes place at the Australian Turf Club, Randwick, Sydney and is available to stream live from whereever you are. If you're joining us for the live event, head to The Ballroom on Level 2 of the Royal Randwick Grandstand.   Australian Turf Club (map)
The Ballroom, Level 2
Royal Randwick Grandstand
Alison Road 
Randwick NSW 2031 Click here to access the location on the map Click here to access a site map of the venue

Question 2

What time does the event start and finish?

Accepted Answer

Registration opens at 8.00am, we have a full day schedule followed by 1 hour of networking drinks which will conclude at 5.30pm.

Question 3

What are my transport/parking options for getting to and from the event?

Accepted Answer

Entry and parking is available via Gate 1 Alison Road - limited free outdoor parking is available, additional parking is also available in the Wilson Multi Storey Car Park for a flat rate of $10.00. Taxis & Ubers will drop off at Gate D, you can then make your way into the precinct and follow directional signage to the event room.

Question 4

What happens if the live event can’t go ahead?

Accepted Answer

Should the live event need to be cancelled due to Covid-19 related restrictions, the streamed event will still go ahead. All live ticket holders will be able to transfer to streamed tickets and the cost difference can either be refunded, credited to the next RESET Live or gifted to charity.   A substitute delegate is welcome at any time provided the request is made in writing. As part of our COVID Safe measures, we require contact details of everyone attending the event.

Question 5

Is your event COVID Safe / What measures are you taking?

Accepted Answer

The Australian Turf Club is a COVID Safe registered venue and has provided their approved COVID Safe event information guide.   We have been working hard on event protocols to ensure that everyone has a great time and stays safe whilst they do it. The health and safety of our visitors, talent, clients and staff is always our greatest prioirty. With that in mind, we will be taking a number of precautions in accordance with public health and safety advice.    You can find our entire Covid Safe Plan here.

Question 6

Am I a AANA member?

Accepted Answer

You are a AANA member if you are a paid financial supporter of the Australian Association of National Advertisers. We have a list of our members on our website here or email us to find out at reset@aana.com.au.

Question 7

How can I make a payment?

Accepted Answer

When tickets are on sale, you will be able to purchase any ticket type via credit card or invoice. You’ll also receive an email confirmation with your tax invoice.

Question 8

What's included in my streaming ticket?

Accepted Answer

If you can't make it onsite this year, you certainly don't need to miss out on any of the action and inspiration. You and your team can experience RESET Live from wherever you are.   Your unique link will be sent before the event and this will give you access to all live sessions throughout the day. Selected and exclusive content will also be available for you to watch on demand.

Question 9

Once I’ve purchased a corporate streaming package how does my team register?

Accepted Answer

Once purchased, we will send an email with access details to the 1 ticket purchaser and they will be responsible for distributing the access link to everyone in the company. Each person will need to register themselves as an attendee in advance, including entering their email address to get access to the live stream.

Question 10

Is there a limit on how many people in my company can register for the stream?

Accepted Answer

An unlimited corporate stream package is per company or advertiser, for this there is no limit on how many people can register.   If you purchase this package for your holding group, there is a limit of 50 people.

Question 11

What software do you use to live stream / What if I don’t have access?

Accepted Answer

Live streaming the event will be available in any internet browser. If you have any issues on the day, email us at reset@aana.com.au. Each registration triggers a unique link so please do not share your confirmation email. If your ticket is forwarded to others, only the first person to use it will be granted access on event day.

Question 12

Do I need a printed ticket to the live event?

Accepted Answer

Registration on arrival is essential and entry will be via your unique barcode on your ticket. You will need to either have this barcode on your mobile, or printed.

Arrive early and avoid queues. Registration opens at 8am. Plus, if you're early, you'll have more time for networking over a barista-made coffee.

Question 13

Can I get a refund or transfer my ticket?

Accepted Answer

If you’re unable to attend the event, we are not able to issue a refund but we happily manage a name transfer. Please email us at reset@aana.com.au.

Question 14

What if I can’t attend the live event, can someone take my place?"

Accepted Answer

Yes, please email us at reset@aana.com.au and we will be able to process the name transfer.

Question 15

How do I contact the organiser with any questions?

Accepted Answer

Please email the AANA team at reset@aana.com.au or see the Contact Us section for more details.

Question 16

What are the Terms & Conditions?

Accepted Answer

You can find all of the events terms and conditions here.